Shipping & Orders
How quickly will my order ship?
Most orders are processed within 1–2 business days, Monday through Friday excluding holidays. You’ll receive a shipping confirmation when your order leaves.
How long does delivery take?
Standard delivery within the contiguous United States typically takes 3–7 business days after shipment. Carrier delays can occur, so delivery dates are estimates rather than guarantees.
How much is shipping?
Orders over $45 ship free within the contiguous United States. For other orders and destinations, the available rate is shown before payment at checkout.
Where can I find my tracking information?
Your shipping confirmation email includes the tracking link. It can take up to 24 hours after the shipment notice for the carrier’s tracking page to update.
Can I change my shipping address after ordering?
Contact us as soon as possible with your order number and the correct address. We’ll help when we can, but changes aren’t guaranteed once an order has entered processing or shipped.
Products & Care
Are the fans rechargeable?
Many of our fans are USB rechargeable, but charging methods and included accessories vary by model. Check the product description and selected variant before ordering.
How long does the battery last?
Runtime depends on the model, battery capacity, airflow setting, and any additional features in use. Refer to the specifications on the individual product page; we don’t apply one runtime claim to every fan.
Is a charging cable included?
Included accessories vary by product and variant. The product images and description show what comes with the item. If anything listed as included is missing, contact us with your order number.
How should I clean my fan?
Turn the fan off and disconnect it from power before cleaning. Wipe the exterior and accessible vents with a soft, dry cloth. Don’t immerse the fan, battery, or charging port in water, and follow any model-specific care instructions included with your product.
Returns & Warranty
What is your return policy?
Most unused items can be returned within 30 days of delivery when they’re in the original packaging with all accessories included. Contact us before sending anything back so we can confirm eligibility and provide instructions. See the Refund Policy for full details.
When will I receive my refund?
After the return is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
What if my order arrives damaged or defective?
Contact us within 7 days of delivery with your order number and clear photos of the issue. If the product is confirmed damaged or defective on arrival, we’ll arrange a replacement or refund, including return shipping when the issue is our responsibility.
What does the warranty cover?
Fan motors are covered for 12 months against motor failure under normal household or personal use and manufacturing defects that prevent normal operation. Drops, liquid damage, misuse, unauthorized repairs, cosmetic wear, and lost accessories aren’t covered. Read the full Warranty.
Support
How do I contact support?
Use our Contact page and include your order number when your question is about an existing purchase. We typically reply within 4–6 hours during business days.
What information should I include when asking for order help?
Include your order number, the email address used at checkout, and a clear description of the issue. For damaged or defective products, add clear photos or a short video when possible. Never send payment card details through the contact form.