Refund policy

Last updated: August 21, 2026

At The Breeze Boutique, we want you to love your fan. If it isn’t the right fit, our refund policy is simple and fair.

30-day returns

You have 30 days from the delivery date to request a return for most unused items in original packaging with all accessories included.

How to start a return

  1. Contact us via the Contact page with your order number and reason for return.
  2. We’ll confirm eligibility and share return instructions.
  3. Ship the item back using a trackable method. Keep your receipt until the refund is processed.

Refunds

Once we receive and inspect your return, we’ll notify you. Approved refunds are issued to the original payment method within 5–10 business days after approval. Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you’d like a different model or color, contact us—we’ll help arrange an exchange when stock allows.

Non-returnable items

  • Items returned after 30 days
  • Items damaged by misuse or missing parts
  • Gift cards and final-sale promotions (clearly marked at checkout)

Defective or damaged on arrival

If your fan arrives damaged or defective, contact us within 7 days with photos. We’ll replace it or refund you—including return shipping when the issue is our responsibility. Motor issues within the warranty window are covered under our Warranty.

Questions

Reach us anytime on the Contact page. We typically reply within 4–6 hours on business days.